Save your FREE seat for Streaming Media Connect this August. Register Now!

Streaming Media NYC Sneak Preview: Pain in the Apps with NBCU, Hearst, and Hub Entertainment Research

Article Featured Image

Streaming Media returns to New York City, the epicenter of the digital media universe, May 20–22 with Streaming Media NYC, chaired by Media Industry Cartographer Evan Shapiro and curated in conjunction with the Streaming Media editorial team. Located in Manhattan’s Midtown East at the dazzling InterContinental New York Barclay, Streaming Media NYC features three days of engaging programming on cutting-edge topics and packed with dynamic panelists and keynote speakers from the upper ranks of the media firmament. In this Sneak Preview series we’ll zoom in for a close-up look at key sessions in the program and the expert speakers who will bring them to life.

On Tuesday, May 21, Hub Entertainment Research Principal Jon Giegengack will moderate an all-star panel on streaming app design and the challenges of delivering smooth, satisfying, and consistent user experiences across a range of platforms. Confirmed panelists include NBCUniversal Director, Creative Products Shannon McKenzie and Hearst Television SVP, Streaming Services Andrew Fitzgerald

Titled “Pain in the Apps,” the session will expose the major pain points in streaming app design and UX and offer practical remedies and strategies that content providers and product managers can apply directly to the challenges they face.

“Streaming has changed the game for TV lovers: there are more shows, better shows, and countless platforms on which to watch them. The dark cloud in viewers’ otherwise sunny day is the user experience,” says Giegengack. “With so many options, it’s more complicated and clunky to use them. In this session, we’ll share findings from new research on which user experience issues are most common, which are most frustrating, and where there are opportunities for maximum ROI, such as design changes that are relatively easy to make but have a big impact on viewer satisfaction and engagement.”

hub entertainment research best bundle report

Hub’s 2023 “Best Bundle” report, which surveyed 1,603 adult broadband-subscribing media consumers and explored how they “choose and use providers in this new TV environment,” found that viewers are still juggling more than 6 TV sources on average.

Shannon McKenzie, an Emmy-winning producer and sports media innovator, leads the design and development of enterprise platforms and consumer products at NBCUniversal. As the producer of more than 800 digital experiences for entertainment, news, film, and sports, she has delivered premium events like the Olympics, World Cup, Super Bowl, and Oscars to screens large and small. Thus her experience confronting the gamut of experience design pain points is considerable.

“From a design perspective, pain points are invaluable insights that help us define design requirements,” McKenzie says. “They’re essential information for shaping the future of products, features and ultimately the user experience. Content discovery, simplification of user interfaces, consistency in cross-platform brand recognition, and optimizing personalization are all design challenges that help us address user satisfaction in a competitive streaming landscape. Exploring opportunities in these areas in a user-centric, human way is what helps create a content journey that is more intuitive and enjoyable for everyone.”

Joining Giegengack and McKenzie on the panel is Hearst Television SVP, Streaming Services Andrew Fitzgerald, who is also GM for Hearst’s popular free streaming app Very Local. Launched in 2021 to provide streaming access to local news and weather and new, original unscripted local programming. Now available in 27 local markets throughout the US, Very Local content is featured on most streaming platforms and its FAST channels through multiple aggregators.  

"Consumers increasingly expect to find the television content they’re accustomed to on streaming as well as linear platforms, available on demand and live," says Fitzgerald. "This presents special challenges for news broadcasters generally and local news broadcasters, especially— designing products on platforms meant for national and international scale.”

“Pain in the Apps” takes place on May 21, concluding Day Two of Streaming Media NYC. Check out the full program here to learn more about the conference’s action-packed offerings.

Register today for Streaming Media NYC! Early bird pricing ($100 off) available through April 19.

Next is now.

Streaming Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues
Related Articles

SMNYC Sneak Preview: Marketing You & Networking For Keeps With LPG edu, JustWatch, LinkedIn, Paramount, and Morgan Search International

On Monday, May 20, at Streaming Media NYC, Lori Greene, Founder of LPG edu, will moderate the panel "Marketing You & Networking For Keeps," exploring the best ways to promote your brand and network organically. Confirmed panelists Karen Morgan of Morgan Search International, Andy Pondillo of LinkedIn, Dayo Harewood of Paramount Brand Studio, and Sara Demenkoff of JustWatch will discuss how to expand your network without it being transactional and the best ways to build a clientele for a new business.

SMNYC Sneak Preview: CTV vs. Mobile - Where Is the Value Debate With YumCrunch, Sling, Vevo, Telly, and Totem

On Monday, May 20, at Streaming Media NYC, Mike Duffy of YumCrunch will be moderating a debate about the current value of CTV vs. Mobile. Confirmed panelists Kent Rees of Sling Freestream, Hedvig Arnet of Vevo, Dallas Lawrence of Telly, and Steve Crombie of Totem will discuss how to recognize generational and cultural differences in who, how, and where viewers consume their content and in how user experiences and monetization strategies are crafted for each platform, along with finding the value proposition for each in the current landscape and where the key content categories of premium, niche, and social factor into the equation.

SMNYC Sneak Preview: What is Premium Now Debate With 2E6E6, The Boxoffice Network, Totem Global, Team Whistle, and Quantum Media

On Monday, May 20, at Streaming Media NYC, Erica Gruen of Quantum Media Associates will be moderating a panel discussing the creation, licensing, distribution, and monetization of premium content—as well as the ROI of investing in it through one means or another, with insights from Nathan Guetta of 2E6E6, Stan Ruszkowski of The Boxoffice Network, Steve Crombie of Totem Global, and Joe Caporoso of Team Whistle.

Streaming Media Sneak Preview: Computing While Cooling With Netflix, Adeia, the Greening of Streaming, and Help Me Stream Research Foundation

On Wednesday, May 22 at Streaming Media NYC, Dom Robinson, Founder, Greening of Streaming and Director id3as/Norsk, will moderate an all-star panel of leading streaming technology providers and innovators to discuss how to make media's tech stack more cost and energy efficient and implement sound and sustainable best practices throughout the media supply chain, with insights from Sujana Sooreddy, Senior Lead Software Engineer at Netflix, Serhad Doken, CTO of Adeia, and Tim Fore-Siglin, founding executive director of Help Me Stream Research Foundation.

Streaming Media Sneak Preview: Strategic Trends in CTV Advertising and Monetization With Vevo, Fubo, Spectrum, and DIRECTV

On Tuesday, May 21 at Streaming Media NYC, Streaming Media's Nadine Krefetz will moderate an all-star panel focused on key developments in ad and monetization strategy coming to CTV in 2024 and beyond, with insights from Vevo SVP of Research & Marketing Julie Triolo, Spectrum Reach GVP National Sales Dan Callahan, Fubo VP of Ad Sales Jennifer Monson, and DIRECTV Head of Ad Sales Partnerships Matthew Jamison.

Streaming Media NYC Sneak Preview: The Subscription Prescription with Philo, Bango, Lightswitch, and Hub Entertainment Research

On Tuesday, May 21 at Streaming Media NYC, Lightswitch Co-Founder & CEO of Monica Villar will moderate an all-star panel exploring the ever-shifting landscape of subscription streaming television. Confirmed panelists include Philo Head of Business Development and Partnerships Adam Salmons, Bango VP Marketing Giles Tongue, and Hub Entertainment Senior Consultant Mark Loughney.

Giving Users Control in Streaming App Design

How important is it for streaming users and viewers to be able to customize, personalize, and curate their experiences with streaming apps? And what are product designers doing to facilitate those types of experiences? YouTube TV's Esther Ahn, Crunchyroll's Tom Hurlbutt, and Magellan TV's James Lauzun offer their takes in this clip from Streaming Media Connect 2024.

How to Design Streaming Apps and UX Strategically in 2024

What does it take to be a streaming app designer and director of product in 2024? According to YouTube TV's Esther Ahn, Crunchyroll's Tom Hurlbutt, and Philo's Brandon Yap, embracing the evolution of that role means rolling with ongoing changes in the device ecosystem, viewer behavior and device preferences, and the modernization of the TV viewing experiences, as they discuss in this clip from Streaming Media Connect 2024.

State of Streaming Snapshot: Pinpointing Streaming’s Pricing Pain Points

Rising fundamental costs morph into rising platform costs for content owners and consumers