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YouTube Execs: Take Responsibility for the Mess You've Created

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If you haven't read Mark Bergen's "YouTube's Executives Ignored Warnings, Letting Toxic Videos Run Rampant" in Bloomberg yet, you should. It's a damning exposé that reveals that YouTube has not only been reluctant to deal with misinformation on its service, but has indirectly encouraged it by placing engagement and revenue above all else. It's by no means the first article of its kind, but it's by far the best researched and most exhaustively reported.

BlogHistorically, YouTube's response to criticisms that it's been complicit in spreading lies, conspiracy theories, and hate speech has wavered between dismissively defensive and half-hearted attempts to address the problems. At SXSW in 2018, CEO Susan Wojcicki said YouTube was "really more like a library" than a broadcaster, trying to align the company with institutions that have come under attack while ignoring the fundamental difference: Librarians actively assess the value of the content on their shelves, and can assist their patrons in separating the wheat from the chaff.

YouTube employs thousands of content moderators, but according to Bergen, they often haven't been given clear guidance on how to deal with conspiracy videos, and only recently did the site address "borderline" content—videos that don't quite violate YouTube's guidelines, but come close. Those videos remain on the site, but don't show up in recommendations to viewers, in the implementation of a proposal first considered (but rejected) in 2016. Likewise, YouTube's effort to counter the impact of anti-vaxxer videos by including a Wikipedia entry alongside the clips is hit-and-miss.

As a journalist, I'm about as close to a free speech absolutist as you can get. But these aren't free speech issues—the government is not, as yet, telling YouTube or any other platform what it can or cannot publish, nor should it. For conspiracy theorists, hate speech mongers, and the trust-fund libertarians so prevalent in Silicon Valley to hide behind free speech as a defense is disingenuous. Until anyone proposes government involvement—and I'm certainly not—this isn't a free speech or censorship issue.

But it's long past time that YouTube—along with Twitter, Facebook, and other social media sites that now act as news sources—take the issue more seriously. For all its faults, Facebook has taken the lead and has said it is banning white separatist and white nationalist content, while YouTube and Twitter remain reluctant. Likewise, Facebook is said to be near to announcing policies and procedures to prevent what we saw during the shooting in New Zealand last month. YouTube and Twitter, we're waiting.

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