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How to Measure Video Encoding QoE
An insightful new service called Mux Data makes quality of experience monitoring and analysis easy. This illustrated guide explains how to use it when diagnosing problems big and small.
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You don’t have to be a Hollywood filmmaker to know that video is a hit-or-miss proposition, but at least when you deliver your video in a theater, you know it will play smoothly. Unfortunately, when you distribute your video over the web, you have no such assurance. So, unless you measure the quality of experience (QoE) of your viewers, you have no way of knowing if your underperforming videos are failing because of content or because of some technical delivery problem. If your video is serving some mission-critical purpose, that’s unacceptable.

It used to be both technically cumbersome and expensive to monitor the QoE of your viewers. As you’ll read in this tutorial, via a service called Mux Data from a company named Mux, you can start monitoring QoE by adding a just few lines to your live or video-on-demand (VOD) embed code and will pay only $0.001/view to begin. To be sure, you may want to start with the Pro plan (at $499/month for 1 million video views a month) to access features such as longer data retention, access to industry benchmarking, and alerting, which still probably costs less than the price of even a minute’s worth of production for some promotional videos.

In this tutorial, I’ll first show how to integrate Mux monitoring into your video playback and then review the type of data you can access from the system.

Mux Integration

When you add Mux Data to your videos, you do so within what’s called an Environment, which is defined as the “highest grouping of data you want to combine and compare within.” In essence, Environments allow you to cordon off test and other staging integrations from actual production integrations for analytical purposes. So, while creating your iOS or Android integration, you can exclude data from these integrations from actual live productions.

You will add each video as a separate integration. To start, click Add Integration within an Environment, and you’re taken to the screen shown on Figure 1 to choose a software development kit (SDK). As you can see, Mux currently has integrations with the HTML5

Choose a player software development kit.

Video Element; Video.js (which also supports Brightcove players version 5.x); JW Player 7; Bitmovin Player 5.x, 6.x, and 7.x; Ooyala Player V4; THEOplayer 2.x (in beta); iOS 8+ and tvOS 9+ (Objective-C); and ExoPlayer v2 (in beta). If Mux doesn’t currently support your player, it will either create the integration for free or provide documentation and support for your own developers, which the company states should take a day or so.

Integration complexity varies by SDK. For my tests, I added Mux Data to a simple HTML5 player in about 10 minutes (see Figure 2), aided by a useful YouTube video produced by Mux co-founder Steve Heffernan ( There are two aspects to the link. The first script (to mux.js) ties the video to the Mux system. The second allows you to add metadata to the integration, either for informational purposes or to provide details about the video or environment that can’t be detected by the Mux system and may help diagnose problems.

Adding Mux to a simple HTML5 player

For example, you can use the experiment name field to separate different configuration experiments when implementing a new player or debugging a problem. You can also add video titles and IDs to quickly identify video-specific problems.

Data Tracking and Reporting

Mux tracks a number of common metrics like time to first frame, exits before video start, player and page load time, playback failures, rebuffer frequency and percentage, and seek time, as well as metrics like upscale and downscale percentage. As you’ll see in more detail in a moment, Mux can sort this data by dimensions like browser and browser version, country, and OS, as well as via much of the metadata added to the video, like player name and version, video title, etc.

Data is collected continuously and is updated to the analytics about 2 minutes after playback ends. You access the metrics in the Mux system via the screen shown in Figure 3, although you can also access the data via an application programming interface (API) to view or to integrate it into your internal systems ( As you would expect, you can access data for any time frame as controlled by the calendar function at the upper right corner of the screen. I’m showing data from a small Mux customer for Sept. 1 through Jan. 12.

Accessing metrics in the Mux system

As you can see on the left in Figure 3, there are four main categories of data: metrics, errors, views, and alerts, which I’ll touch on further below. Metrics are dominated by the viewer experience score, which averaged 69 over the reported period and varied, as you can see in the graph. For perspective, the faint gray dotted flat line shows the average score for all Mux customers over the previous 90-day period. The graph shows that, while this customer’s viewer experience score flirted with the overall average for about the first month of operation, the experience improved thereafter and was consistently higher save for the big drop that occurred on Friday, Dec. 2. We’ll come back to that in a moment.

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