Imagine Communications, a market leader of media software and video infrastructure solutions serving the global broadcast, multichannel video programming distributor and enterprise markets, today unveiled an end-to-end, turnkey professional services portfolio for today and tomorrow’s IP-enabled, software-defined and cloud-virtualized world. Designed to provide successful and effective solution deployments, MyImagine Services
offers customers and channel partners network design, commission, proactive monitoring, project management and concierge client services.
“As we implement our vision of transitioning today’s network to one that is IP-enabled, software-defined and cloud virtualized, customers will increasingly need a provider to help transform their entire environment, with a single point of accountability for end-to-end projects,” said Charlie Vogt, CEO of Imagine Communications. “When leveraging new technologies, operators face the challenge of keeping costs low while providing new functionality and higher end user experience. Our complete turnkey solution, starting with business planning and continuing through commissioning and supporting, enables our customers and channel partners to successfully upgrade and optimize their technology while reducing risk – a model that is unavailable elsewhere in the marketplace.”
By leveraging the capabilities of the company’s on-premises, IP-based Magellan™ NMS network management system, MyImagine Watch provides proactive 24/7 monitoring of the network uplink facilities. A team of specialists in network operations centers sends immediate notifications to customers regarding service availability and critical events, while working simultaneously to troubleshoot and resolve any issues.
“Through our cutting-edge ‘Knowledge-Centered Service,’ we are driving the industry to adopt transparent and collaborative information sharing to increase the capabilities of onsite engineering staff,” said Ajay Kapoor, Vice President – Professional Services for Imagine Communications. “In addition, enhanced post go-live consulting and training will aid in the management of the system after it is fully operational. Our industry-leading approach to knowledge sharing and our commitment to both program management and client service management resources demonstrate that we are willing to invest to ensure project success.”
Through its enhanced professional services program, Imagine Communications offers ongoing support, network monitoring and maintenance of all products, applications, racks and hardware.