Ms. Figura is the Vice President of customer experience at Harte Hanks and has 29 years experience leading top brands.  Over the last 10 years, Ms. Figura has designed state of the art solutions to support the streaming industry.  Ms. Figura designs solutions to meet end users in the channel of their choice across phone, email, chat, SMS, self-service, and social media, whether they are considering a subscription, in the purchase process, supporting first-time users or need advanced troubleshooting support.