Paul Ritter is a program manager in the Yankee Group’s Internet Business Strategies Planning Service where his areas of concentration include researching online business strategies and interactive applications for enterprises such as webcasting, Web conferencing and enterprise messaging. He has more than 18 years of professional experience that includes stints as a risk management consultant, Internet entrepreneur, research director and industry analyst. His research reports have included, “Streaming Media in the Enterprise: Building ROI for Next-Generation Applications,” “Web Conferencing and Web Collaboration Tools for the Enterprise,” and “Maximizing the Strategic Value of Webcasting Solutions: Case Study Results from Several Fortune 500 Firms.” In the past year he has been a featured analyst in webcasts for Yahoo!, Microsoft, Loudeye, and ITworld. Mr. Ritter is frequently interviewed by the Internet media and has appeared on, or been quoted by, media outlets such as CNET Radio, TechTV, Business Radio 1060, The New York Times, Internet Week, E-Commerce Times, CNBC.com, and The New York Post.