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IT Engineer Sr.
San Diego, CA

Job Description:

Support Corporate ITs Audio Visual service standards and practices to enable business units to communicate effectively. As a team contributor you will be primarily responsible for the research, design, test, and deployment of enterprise streaming solutions in order to provide the highest level of consistency and performance to our customers and partners. In addition you will be involved in the support of other AV technologies such as digital signage, Telepresence video conferencing, and audio visual systems.

1. Support IT audio/visual design requirements and standards for all existing Qualcomm occupied facilities for both new and legacy buildings.

2. Provide Audio/Visual meeting support for executives and provide end user training

3. Provide field support problem triage/problem escalation/resolution

4. ITAV production support for internal/external events

 

***NEW GRADS WELCOME***

Qualifications:

Required:

5+ years of Executive CEO level customer service support with the innate sense of urgency, diplomacy and effective verbal communication skills is essential including:
-Expert in root cause analysis troubleshooting/triage, Cisco Call Manager, TMS, support end-users training on Cisco Telepresence systems, Cisco Digital Signage and audio visual systems.
-Expert in streaming architecture methodologies. (Unicast, IP Multicast, P2P)
-Requires LIVE event experience with capture, encoding, streaming formats, distribution, content protection, playback technologies, and on-premises vs. cloud solutions

Preferred:

Experience with RSTP H.264/5, HLS, HEVC, VP9, MPEG-DASH, Windows Media encoders/servers

Must be self-sufficient with excellent time management skills, and be able to provide detailed explanations on reported issues as well as be responsive to local office and IT management

Experience with Digital Rapids Broadcast Manager, Vbrick appliance encoders/replicators

HTML5 Webdev, Windows security, file hierarchy authentication/management

Education:

Preferred:BSCS degree or equivalent experience.  4-5 years in a corporate enterprise with AV production/streaming industry experience preferred. 

Current Streaming Media West/East affiliation, Streaming Media University Certified or Akamai streaming affiliation is a plus.


About the Company:

Why QUALCOMM?

Qualcomm has been in the 100 BEST PLACES TO WORK IN IT – COMPUTERWORLD for last 7 years. With over 30,000 employees around the world, Qualcomm puts great value in our innovative culture and excellent work environment. But don’t just take our word for it, find out more by connecting with Qualcomm on LinkedIn.

QUALCOMM is the world's leading developer of next-generation wireless technology.  It's fun and it's here!

Contact:

Vivian Smith
vivian@qualcomm.com
www.qualcomm.com