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IMS Client Engineer
Austin, TX

Job Description:

POSITION INFORMATION:         IMS Client Engineer    


EMPLOYMENT:
                          Permanent, Full-Time

 

LOCATION:                               Austin, TX

 

 

ABOUT YOU:

We are seeking an experienced an IMS Client Engineer to help us continue reshaping and defining the future of video and cutting-edge content delivery. This is a full time Technical Support position for web-based live and on-demand video streaming production.

 

In this position, you will interface with Services clients. The key performance metrics are effectiveness and client satisfaction.

 

Tasks and Responsibilities: 

  • Deploy, configure, administer and troubleshoot live cloud-based Haivision video encoders/transcoders, Content Delivery Networks, VCMS and Site Builder and other infrastructure as required.
  • Assist clients with triage, remediation and guidance related to their deployments of Haivision Video Cloud equipment and services.
  • Maintain positive client and vendor relationships for the Haivision Internet Media Service ecosystem.
  • Detail feature requests and reported defects from clients, sales team and field engineers.      

Qualifications:

Professional and Personal Requirements:

  • BS or equivalent experience.
  • Ability to work split shifts and/or weekends to provide after-hours support coverage (preferably will be willing to work alternate schedules from Wednesday-Sunday).
  • Technical competence with OSx, Windows and Linux operating systems.
  • Familiarity with configuring, optimizing and monitoring LANs and ISPs.
  • Experience with digital video encoding and streaming.
  • Experience with HTML, CSS, Javascript and XML is preferable.
  • Good communication skills with the ability to present well to clients.
  • Self-motivated individual with a proven ability to work on own initiative.
  • Superior problem solving skills and the ability to think “outside the box”.
  • Good organizational skills.

 

Benefits:

  • Competitive base salary.
  • Great work environment & other perks!

 

If you are a qualified and interested candidate for this position, please submit your resume at http://www.haivision.com/about-us/careers. Please indicate clearly which position you are applying for. We look forward to hearing from you.

 

For more company information, please visit www.haivision.com


About the Company:

ABOUT US:

Haivision, a leader in enterprise video, is a profitable private company, based in Montreal and Chicago, with offices worldwide. Recipient of the Deloitte Fast 500 award, perennial multi-award winner of Streaming Media’s Best-Of categories and recently featured in the Gartner Magic Quadrant, Haivision is a company committed to excellence and innovation. Haivision’s video solutions can be found in Fortune 500 companies, major broadcast rooms world-wide, military and government applications, and large house of worship. Haivision distributes its products through value-added resellers, system integrators, distributors, and OEMs worldwide.

Contact:

careers@haivision.com
careers@haivision.com
514-334-5445
www.haivision.com