Streaming Media

 
Streaming Media on Facebook Streaming Media on Twitter Streaming Media on LinkedIn Streaming Media on YouTube
Sponsors

Conviva Brings AI to Diagnostics Reporting With Ecosystem Module
Publishers can set the module to notify outside partners of QoE problems, automating a process now done by technicians and engineers.
Learn more about the companies mentioned in this article in the Sourcebook:
{0}

Using AI reporting, publishers can have streaming quality interruptions fixed minutes or hours sooner. That's the promise of the Conviva Ecosystem Module, which the video optimization company introduced today. The module dispatches alerts to partner CDNs by itself, so quality issues are repaired before publishers even know they've occurred.

The Ecosystem Module is an intelligent notification system that takes over for technicians and engineers. Rather than relying on employees to track down issues and notify CDNs, the module automates the process. Publishers first set up the guides the module will use, indicating which analytic information will be sent to which partners. They can also have alerts sent if a set number of customers are impacted or if problems occur at a certain time.

Conviva is rolling out the Ecosystem Module slowly, offering it first for quality of experience alerts to CDN partners. In the future, publishers will be able to use it to notify video ad servers, OVPs, and ISPs.

“Our video AI alerts have helped many of our publishers automate internal workflows, and now the Ecosystem Module will help expedite external workflows as well,” says Bill Demas, CEO at Conviva. “Ecosystem members can also use the diagnostic details within each AI alert to get feedback into how their systems are performing and make key decisions. Altogether, this is a win-win for both publishers and their providers.”

Related Articles
Slow start times and rebuffering delays are still with us, and these problems cost publishers billions of hour of viewing time in 2017.
Android devices and app-based viewing saw big surges last quarter, as viewers embrace the "appification" of TV.
Viewing hours are way up and so is quality. While major events like the World Cup drove live views, Conviva sees a few quality issues remaining.
Look for artificial intelligence and machine learning to improve content delivery, video compression, and viewer personalization, strengthening the entire workflow.