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15% of Pay TV Customers Downgraded Service in the Last Year
While 34% of pay TV customers made some kind of change in the previous 12 months, downgrading service was the most popular option.

According to the researchers at Parks Associates, 15 percent of all pay TV subscribers in the U.S. with broadband connectivity downgraded to a less expensive service in the last year. Also, 34 percent changed their pay TV service in some way. Other changes include switching to a new TV provider, upgrading to a more expensive service, subscribing to a TV service after not having service for a year or longer, and subscribing to a TV service for the first time.

The industry is seeing a wave of people leave pay TV and sign up for one or more OTT accounts. According to Elizabeth Parks, senior vice president at Parks Associates, OTT subscription numbers keep rising—with 64 percent of U.S. broadband households now signing up—while pay TV subscriptions are declining.

Last week, Parks revealed that 47 percent of U.S. homes with broadband watch user-generated content two or more times per month.

"User-generated live content is gaining popularity, with platforms such as Instagram Live providing new ways for content creators to engage with their viewers in real-time," says Billy Nayden, research analyst for Parks. "As more alternatives to traditional TV emerge, all players will explore new and unique ways to package and present digital streaming as part of their services."

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