Apple's HD Streaming Gamble
Whether Apple delivers from in-house or via CDN, Apple's new approach sets streaming bar high. But yesterday's Apple TV announcement suggested they might not always be able to reach it.
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Yesterday's live stream of Apple's annual music press conference might be a leading indicator of a few of the challenges that consumers will face with the new Apple TV and AirPlay streaming solutions.

As mentioned in Troy Dreier's article and Dan Rayburn's blog post, the overall quality of the live stream was much better than Apple's last attempt at a live stream several years ago. Yet there were also a few issues; I'll address the ones I encountered, using those insights to address a larger gamble Apple will face with the new streaming-only Apple TV.

The Good, the Bad, and the Ugly
Encoded on Inlet Technologies' Spinnaker, the image quality from Apple's live event was good enough on a 3G connection on the iPhone 3GS that I was able to watch the first five minutes of Apple's CEO Steve Jobs presentation via a 3G connection. After a few minutes, however, network congestion forced the iPhone viewing back to an audio-only stream, with the video replaced by a warning screen about limited bandwidth.

Switching over to a Wi-Fi connection, the image improved considerably, meaning that Inlet's encodes were working in the adaptive bitrate (ABR) method they were intended to for Apple's HTTP Live Streaming. The image was so sharp that I continued to watch on the iPhone, since it was convenient to view this "small monitor" placed next to my Macbook Pro while I took notes on the laptop.

Within the first 20 minutes, however, black frame glitches began interrupting the stream consistently every 7-8 minutes. To verify it wasn't an iPhone issue, I switched over to viewing the live stream on my laptop, also connected via Wi-Fi, at about 40 minutes into the presentation.

On the laptop, I viewed a stream of very high quality, but the black frame glitches continued consistently every few minutes. At one particular point, the stream on both the iPhone and the Macbook Pro switched to pre-event video, as if the event were starting over. 

At the very end of Coldplay frontman Chris Martin's final song, a work in progress titled "Wedding Bells," the video went into a loop where it continued to play the same 24 seconds. After letting it run that way for five times, I finally refreshed the Safari 5 browser window, which started the video back at the the pre-event video. I never was able to see the final few minutes of the video, even scrubbing back down the timeline.

Prior to the event, GigaOm's Om Malik posited in one of his articles that Akamai, the CDN streaming the event, would see a significant spike in traffic on its real-time visualization tool.

"Akamai displays a real-time visualization of its active streams," said Malik, "and breaks out live streams specifically. I'm expecting we'll see a significant bump from the current total global live streams powered by Akamai - currently a bit under 600,000 - right at 10 a.m. PT."

Checking the visualization stats a few hours after the event, the peak live streams for a rolling 24-hour period had only risen from the 600,000 range to 707,769 live streams. 

Akamai Live Streams

The page views per minute for HTTP traffic showed a somewhat bigger rise to a 24-hour peak of 36,614,383 right about the 1 p.m. Eastern starting time, from an average of approximately 33,000,000 page views per minute in the two hours preceding the event.

Akamai Apple Page Views

This means, until further confirmation, projections for the event are that either roughly 107,000 viewers viewed the live streams, or approximately 3.5 million viewers simultaneously hit Akamai-powered sites. 


Posted By Michael Theochares on 9/9/2010 9:26:56 PM:

Of course you may be wrong too.

I'll bet on the collective brains at Apple to solve stated problems. 

I would think they have a plan.

As for the "97%" of Windows users, who cares.


Posted By Matt Uncapher on 9/8/2010 12:46:21 PM

I had no problems whatsoever viewing the live stream of Apple's Media Event. Granted I watched it at work on a very fast connection, but I didn't experience any such lag, blockiness or blackouts as described in this article or the other post.  In fact I was really surprised at how clean it looked.

My thought is that the live stream was really a test for Apple to see what areas still need work for live on-demand streams of sporting events.  Its one of the biggest money makers for satellite and cable providers.  Its the one area where it will be difficult to troubleshoot until it goes live.  ESPN has been pouring millions of dollars into ESPN 3 and has also garnered huge contracts with college's biggest conferences.  The only problem with ESPN3 is that you have to watch it on your laptop or PC.  If you want to watch it in your living room on your nice 60" screen with all of your friends sipping on a cold one and downing some nachos, you'll need to figure a way to hook your machine up to your TV.  

The technological hurdles Apple is facing may be the least of their problems.  The biggest problem is getting the networks to understand that people do want a la carte programming.  Since The Walt Disney Company owns the largest share of ABC and ESPN and Steve Jobs is largest single share holder of Disney, its easy to get those two networks on board. Fox understands its the future and is in a trial period with Apple while CBS and NBC are still not wanting to give up anything.  NBC will be a particular hurdle for Apple given their history together, but if Apple proves it is a success then NBC will be forced to get on-board or make their own service via Comcast.

We will just have to wait and see.


Posted By Leonard Feldman on 9/2/2010 9:51:22 PM:

I watched Wednesday's live stream on an iPad using WiFi, and had similar problems. The live stream was replaced with footage of people filing into the theater at least three times (it would have been far more helpful if Apple or Akamai had simply displayed a message saying that the stream was lost and I needed to refresh the page.) In other cases, especially toward the end of the event, I had the same black-screen issues that you did, often once every few seconds.

Whether Apple didn't anticipate the traffic (which, frankly, wasn't all that high), there were problems with Akamai or network problems between Apple and Akamai, it wasn't an encouraging demonstration. I've had a Roku XR-HD for a few months, and it's far from perfect--low bandwidth resulting in blocky images (even with cable high-speed Internet and 802.11n), streams dropping out without warning, etc., but by and large, I'm not paying to watch the content. Apple is going to be held to a much higher standard because it's Apple, espdecially when they sell content. At least we don't have long to wait to find out whether or not Apple can make it work.

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